PICS Settlement Department has been providing free services to the immigrant population since 2002. Over this time, we have acquired an expertise in dealing effectively with settlement & integration issues and engaging with the community. The Surrey settlement office serves eligible clientele from Surrey and North Delta and the Vancouver settlement office from South Vancouver (Lower Mainland). Our services focus on a full range of support activities that involve: orientation, access to services, settlement counselling, referrals, training, guidance, mentoring and service bridging, among others. The Settlement staff has over 60 years of combined experience in the field and is committed to providing services with respect, dignity and professionalism. We pride ourselves in being able to serve clients in English, Punjabi, Urdu, Hindi, Dari, Farsi, Arabic and Pashto languages.

Program Overview

For immigrants, it is always a challenge to successfully settle at a place they choose to be their new abode and a smooth and timely integration into the new system is of vital significance for their successful transition into the new environment. The Settlement Program works with the eligible immigrant population to address the transitional issues faced by them and assists them overcome the barriers arising out of lack of necessary skills and/or limited knowledge about Canada. This program aims at ensuring adequate participation by the immigrants in social, cultural, civic and economic life in Canada; the main areas of focus being information and orientation, language training, skills development and welcoming communities, health care benefits, and a range of other services.

Client Eligibility

The following persons are eligible to receive settlement services under the program:

  • Permanent Residents of Canada;
  • Protected persons as defined in section 95 of the IRPA;
  • Individuals who have been selected, in Canada, to become permanent residents (pending medical, security and criminal verifications) and who have been informed of this by a letter from Immigration, Refugee and Citizenship Canada (IRCC);
  • Naturalized Citizens;
  • Individuals in British Columbia who have a valid nomination certificate from British Columbia under the Provincial Nominee Program;
  • Temporary Foreign Workers

Program Access

The program can be accessed by phone, email or personal visit to the location. The order of acceptance is first come first serve basis by appointment and/or by walking in to be prioritized on the basis of urgency and staff availability. There is no fee for any of the services provided under the Settlement Program.

Service Locations and Timings

Service location offices will remain closed on Saturdays, Sundays and Statutory Holidays


PICS Head Office

08:30AM – 4:30PM

Monday – Friday

#205 – 12725 80th Avenue

Surrey, BC V3W 3A6

Tel: (604) 596 7722 ext 145

Fleetwood Community Centre

Mondays only

3:00PM to 7:00PM

15996 84 Avenue

Surrey, BC V4N 0W1

Tel: (604) 501-5030

Cloverdale Recreation Centre

Tuesdays only

10:00AM – 2:00PM

6188 176 Street

Surrey, BC V3S 4E7

Tel: (604) 598-7960

Guildford Recreation Centre

Thursdays only (Arabic and English)

09:00AM – 1:00PM

15105 105 Avenue,

Surrey, BC V3R 7G8

Tel: (604) 502-6360


George Mackie Library

Every other Tuesday

1:00PM – 5:00PM

8440 112 Street

Delta, BC V4C 4W9

Tel: (604) 594-8155


Settlement Office

08:30AM – 4:30PM

Monday – Friday

#102 – 8153 Main Street

Vancouver, BC V5X 3A7

Tel: (778) 371 8552

At the time of service intake, the client is required to produce one of the following documents as an evidence of their status in Canada in order to avail themselves of the services;

For Permanent Residents

  • Permanent Resident Card or
  • Confirmation of Permanent Residence (CPR)
  • Letter from IRCC for those selected in Canada to become permanent residents

For Naturalized Citizens

  • Certificate of Citizenship

Temporary Foreign Workers

  • Valid Work Permit

Provincial Nominees

  • Valid nomination certificate from British Columbia

These documents are required to feed information into a funder provided electronic data system for validation and establish eligibility. The eligible client will also be required to provide personal information such as name, address, contact number, date of birth. Client information confidentiality and privacy are the highest priority with no access to unauthorized person.

Brief Overview of the Services

Quick Information & Referral

Quick information and referral services are responses to client enquiry, which do not require establishment of trust or complexity of issue. This service is usually delivered over the phone, and does not require much probing or counselling.

Needs Assessment

Through a detailed discussion and probing, the client needs are assessed to determine the extent and duration of the service requirement in which the person served is also encouraged to play an active role.


These services provide clients with information both in group settings as well as on one-on-one basis about service systems and society in BC to buttress the foundation of their settlement.


Support is provided to all eligible clientele facing settlement issues that includes navigation of basic needs to complex issues involving migration and transition. It is not clinical counselling, but is limited to providing counselling on settlement related issues. The clientele requiring clinical counselling can be referred to external resources.

Employment Support

Employment Support services are intended to address clients’ needs regarding the most common and primary concerns of securing employment by providing them support to overcome any barriers by equipping them with the skills, information and appropriate referrals to facilitate their entry into the labour market through services such as job search skills, networking, internships, mentorship and interview skills etc.

Community Connections

Eligible clientele and their families are provided with access to support from the existent long-term residents within their community, relevant events and other community resources into order to help them benefit from opportunities by indulging in social and professional exchange with long-term residents who are, perhaps, well-acquainted with the process of settlement themselves.


The objective of this activity is to promote a contextual understanding of life in Canada, including laws, rights, responsibilities and other systems among the eligible immigrants with the purpose of making them self dependent in system navigation. To fulfill this objective, a series of 1-2 hour interactive workshops/information sessions are delivered using modern technology. The eligibility criteria to participate in these workshops are the same as for accessing settlement services in general. Pre-registration is preferred but not mandatory.

Settlement Plan

The purpose of this activity is to render clients independent of secondary and tertiary assistance, and hence, lead them to actively participate in Canadian life and society. Clients with long-term issues or settlement challenges are supported by a Settlement Plan, wherein cooperating clientele are provided with a mutually established plan to achieve professional and personal settlement goals over a relatively longer duration – this plan is broken into shorter segments or milestones and each such milestone is worked on or executed on the foundation of the previous one. A file is maintained to follow up and document the progress of the plan.

Child Care Support

Free Child Minding services are available for eligible clients while accessing settlement services in Surrey at the PICS Head Office location.