Today I had a very positive encounter with the PICS Settlement team; I really appreciate that all PICS staff are always very polite and they are also well educated in their specialty. They always provide me with proper guidance, Kamal B is soft spoken and a supportive listener. Special thanks to Jaswinder, a day before yesterday I was in a panic due to my problem and I had asked her a lot of questions, she listened attentively and answered all my questions; She gave me gentle and polite advice. I am so very thankful to all PICS staff.